Support

Resend your license key

Enter the email address you used at checkout and we'll send the license key to that address again.

Frequently asked questions

How many Macs can I use?

One license activates up to 2 Macs. Re-activating the same Mac doesn't use another seat.

I got a new Mac

On the old Mac, open Settings → License → Deactivate This Mac, then enter the key on the new one. Deactivation has to reach our server, so do it while the old Mac is still online. If you no longer have the old Mac, contact support.

It says the seat limit is reached

Both seats are in use. Deactivate a Mac you no longer use, or contact support.

It says the license server could not be reached

This appears when the deactivation could not reach our server (a corporate proxy or a Wi-Fi sign-in page can cause it too). Run “Deactivate This Mac” again where you have a network connection and it will go through. If you can't try again, choosing “Remove from This Mac” removes the license from this Mac, but the seat stays counted on the server.

I removed the license offline and can't activate my next Mac

We'll free the seat for you. Email support@unimal.jp with your license key (or the email address you purchased with) and the computer name of the Mac you parted with (System Settings → General → About).

I'm about to sell or return a Mac

Run “Deactivate This Mac” on it while it is still online. Once the Mac is gone — or if you removed the license offline — freeing the seat needs a message to support.

My key isn't recognized

Keys look like XXXX-XXXX-XXXX-XXXX. Check for leading or trailing spaces, and for O vs 0 or I vs 1 (keys never contain O, 0, I or 1).